SoP on Citizens Complaint Management System (CMS) Purpose: In our Continued effort to enhance transparency, accountability, and service delivery within the Publ

SoP on Citizens Complaint Management System (CMS) Purpose: In our Continued effort to enhance transparency, accountability, and service delivery within the Public Distribution System (PDS), the Food & Supplies Department is introducing a centralized Complaint Management System (CMS) for citizens replacing the existing CMS. This system aims to establish a standardized procedure for logging, trackin (Extractive summary — verify with official source.)