Cizen visits the portal to raise grievance/give suggesons

Cizen visits the portal to raise grievance/give suggesons. If the PGO is not able to provide resoluon unl 15 days then an interim reply can be sent informing that the department is working on a resoluon and will revert with same. On 25th day reminder sent to PGO for final reply. PGO Redresses grievance on or before 30 days PGO Redresses grievances on or before 37th day Escalated to CM dashboa (Extractive summary — verify with official source.)