CENTRAL SECRETARIAT MANUAL OF OFFICE PROCEDURE THIRTEENTH EDITION MINISTRY OF PERSONNEL, PUBLIC GRIEVANCES AND PENSIONS DEPARTMENT OF ADMINISTRATIVE REFORMS AND

Issued by: UPSC. CENTRAL SECRETARIAT MANUAL OF OFFICE PROCEDURE THIRTEENTH EDITION MINISTRY OF PERSONNEL, PUBLIC GRIEVANCES AND PENSIONS DEPARTMENT OF ADMINISTRATIVE REFORMS AND PUBLIC GRIEVANCES SEPTEMBER, 2010 (Website:www.darpg.gov.in) (ii) Efficiency comprises mainly speed, quality and economy. Effectiveness comprises efficiency and ability to deliver the desired results. “I am not interested in excuses for de (Extractive summary — verify with official source.)