Annexure 4 Service Level Agreement Definition of SLA For purpose of this Service Level Agreement, the definitions and terms as specified in the contract along w

Annexure 4 Service Level Agreement Definition of SLA For purpose of this Service Level Agreement, the definitions and terms as specified in the contract along with the following terms shall have the meanings set forth below: a) "Availability" shall mean the time for which the services and facilities are available for conducting operations from the equipment/ solution hosted in the Data Centre. Ava (Extractive summary — verify with official source.)